Refunds and Returns Policy

Thank you for choosing Crelands! We strive to provide a seamless experience for creators and buyers on our digital products marketplace. This Refunds and Returns Policy outlines our approach to returns, refunds, and how customers can address issues related to their purchases.

1. General Policy for Digital Products

As Crelands exclusively deals with digital products, all sales are final. We do not offer returns, exchanges, or refunds for digital products once they have been purchased, except in cases outlined below.

2. Exceptions to the No-Refund Policy

We may provide refunds in the following exceptional circumstances:

• Duplicate Purchases: If a customer unintentionally purchases the same product multiple times, we will refund the duplicate transaction(s) after verification.
• Non-Delivery of Product: If a technical issue prevents the customer from accessing or downloading the purchased product, we will resolve the issue or provide a refund.
• Defective or Corrupted Files: If the product received is defective or corrupted and the issue cannot be resolved, a refund may be issued.

3. Conditions for Refunds

To qualify for a refund under the exceptions listed above:

• The issue must be reported within 7 days of purchase.
• The customer must provide a valid receipt or proof of purchase.
• The issue must be verified by our team. Refunds will not be provided for customer errors, such as purchasing the wrong product or dissatisfaction with the content, unless explicitly covered by the exceptions.

4. Process for Requesting Refunds

To initiate a refund request, follow these steps:

• Contact our customer support at contact@crelands.com with the subject line "Refund Request – [Order ID]."
• Provide the following details:
  • Full name
  • Email address associated with the purchase
  • Order ID
  • Description of the issue
• Our team will review your request within 5-7 business days and respond with the outcome or a request for further information.

5. Fees and Costs

No additional fees will be charged for processing refunds under the eligible circumstances. However:

• Refunds will be issued to the original payment method only.
• If your payment processor deducts fees (e.g., currency conversion fees), these are non-refundable.

6. Customer Responsibilities

• Ensure that your device meets the product’s requirements before purchase.
• Download purchased products promptly, as download links may have expiration periods.

7. Dispute Resolution

If you are dissatisfied with the outcome of a refund request, you can contact us at contact@crelands.com to escalate the matter. We are committed to addressing disputes fairly and promptly.

8. Contact Information

For any questions or concerns regarding this policy, please reach out to us:

• Business Name: Crelands
• Email: contact@crelands.com
• Address: 7/221, No 2 JS Garden, Therkku chattiram, Mela valadi POST, Lalgudi TALUK, Tiruchirappalli, Tamil Nadu, PIN: 621218

This Refunds and Returns Policy is designed to ensure fairness for both our customers and Crelands. We appreciate your understanding of the unique nature of digital products and your cooperation in adhering to this policy.